When importing students into MobyMax via a spreadsheet, you might occasionally encounter an error with your import file. We've put together a list of the most common issues that you'll come across and the solution to quickly resolve them.

Error: The header for column [#] is not the same as the downloaded template. You cannot change the headers of the template


This error occurs when you:
  • Change the template headers or use the wrong Moby template (or no template at all)
  • Add text or numbers into extra rows or columns
  • Have unnecessary formatting saved into your spreadsheet

Solution:
  • Double-check your headers
  • Check for excess text or numbers outside of spreadsheet template columns
  • Copy/paste the spreadsheet into a fresh template or a Google sheet to remove excess formatting

Error: The teacher’s email address in row [#] is not registered in your school/district


This error occurs when you:  
  • Register a student to a teacher whose email address is not registered at your school or in your district

Solution:
  • Check to make sure the email address is spelled correctly on the spreadsheet
  • Register the teacher using the steps listed here


Error: Row [x] for "username" is duplicated in Row [x]


This error occurs when you: 
  • List the same username twice on the same spreadsheet
  • You are registering those two usernames at the same school. (It can also occur when you are attempting to share a student among several teachers, but there are slight variations in each listing on the spreadsheet).


Solution:

  • Delete duplicate listings of student usernames
  • Make sure that information for shared students (e.g., name, grade level, student ID, etc.) is exactly the same for each row on the spreadsheet


Error: Row [x] for "username" already has a student registered for “username"


This error occurs when: 
  • The username is already registered in the school where the student is being registered


Solution:

  • Delete the duplicate record from the spreadsheet
  • Delete the student from your Moby roster (this will delete that student's data) 


Error: This Student ID is already registered with "teacher" for  “student"


This error occurs when: 

  • A student has already been newly registered with that username

Solution:
  • Delete the duplicate record from the spreadsheet
  • Delete the student from your Moby roster (this will delete that student's data)


If you require any assistance with your import spreadsheet, you can contact our support team directly.