These errors are common and usually pretty easy to fix. Find the error you are encountering and read the tips below it to solve.

Error: The header for column [#] is not the same as the downloaded template. You cannot change the headers of the template.
This error occurs when you:

  • change the template headers or use the wrong Moby template (or no template at all)
  • add text or numbers into extra rows or columns
  • have unnecessary formatting saved into your spreadsheet


Solution:

  • Double check your headers
  • Check for excess text or numbers outside of spreadsheet template columns
  • Copy/paste the spreadsheet into a fresh template or a Google sheet to remove excess formatting


Error: The teacher’s email address in row [#] is not registered in your school/district.
This error occurs when you are registering a student to a teacher whose email address is not registered at your school or in your district.

Solution:

  • Check to make sure the email address is spelled correctly on the spreadsheet
  • Register the teacher using the steps listed here.


Error: Row [x] for "username" is duplicated in Row [x].
This error occurs when you have the same username listed twice on the same spreadsheet, and you are registering those two usernames at the same school. It can also occur when you are attempting to share a student among several teachers, but there are slight variations in each listing on the spreadsheet.

Solution:

  • Delete duplicate listings of student usernames
  • Make sure that information for shared student (e.g., name, grade level, student ID, etc.) is exactly the same for each row on the spreadsheet.


Error: Row [x] for "username" already has a student registered for “username"
This error occurs when the username is already registered in the school where the student is being registered. This will also happen if the student ID associated with that ID has already been rolled over once.

Solution:

  • Delete the duplicate record from the spreadsheet
  • Delete the student from your Moby roster (this will delete that student's data)


Error: This Student ID is already registered with "teacher" for  “student"
This error occurs when a student has already been newly registered with that username or if the student has only been rolled over once.

Solution:

  • Delete the duplicate record from the spreadsheet
  • Delete the student from your Moby roster (this will delete that student's data)


If you’re still stuck, send a copy of your CSV file with the errors you’re receiving to support@mobymax.com. A screenshot of the errors would be a big help!