If you're having trouble using Real Time or Live Real Time features in MobyMax, the issue is often related to firewall settings or browser cache. Below are the most common causes and how to resolve them:
1. Check Your Network Firewall Settings
Many schools and districts use firewalls that can block essential real-time communication frameworks. To ensure full functionality, ask your IT department to add the following domains to your network’s safe/allowed list:
*.ably.io*.ably-realtime.com
These domains are required for Real Time and Live Real Time features to operate correctly.
2. Clear Your Browser Cache
Sometimes, outdated cache files in your browser can interfere with platform features. Clearing your browser’s cache may resolve the issue. You can click here for instructions on how to clear your cache across various devices and browsers.
Still Having Trouble?
If you've added the necessary domains and cleared your cache but continue to experience issues, our support team is here to help. Please contact us directly with the details of the problem so we can assist you further.