In the event that you need to reset the Family Username on your MobyMax Families account, you can quickly request a password reset by following the steps below:

  1. Open the MobyMax Families sign-in page in another tab. 
  2. Click the "Forgot your Family Username?" link.
  3. Enter the email address associated with your MobyMax Families account. 
  4. Click on the "Send" button. 


If your email address is matched to an existing MobyMax Families account, you will receive an email with steps to reset your password. Be sure to check your junk or spam mail folders in the event that the email doesn't show up in your inbox.

If you require further assistance with resetting the password on your MobyMax Families account, please contact our support team directly.