If you ever need to update the password on your MobyMax Families account, don’t worry—resetting it is quick and easy. Follow the steps below to get back into your account securely.
Steps to Reset Your Password
Open the MobyMax Families Sign-In page in a browser window.
Enter in your MobyMax Family username.
Select the radio button for "Parent."
Click the Forgot your password? link.
Enter the email address associated with your MobyMax Families account.
Click Send to receive password reset instructions.
Password Requirements
Must be at least 10 characters long
Must include at least one capital letter
Must include at least one special character (!@#$%^&*)
Must contain both letters and numbers
Must not have been previously used with your MobyMax account
What to Expect Next
If your email address matches an existing MobyMax Families account, you’ll receive an email with instructions to reset your password. Be sure to check your spam or junk folders if it doesn't appear in your inbox within a few minutes.
Need Additional Help?
If you run into any issues, our Support Team is here for you! Feel free to reach out—we’re always happy to help.