If you’ve forgotten your Family Username, don’t worry—recovering it is fast and easy! MobyMax will send your username directly to your email address associated with your Families account.
Steps to Retrieve Your Family Username
Open the MobyMax Families sign-in page in a new tab.
Click the Forgot your Family Username? link.
Enter the email address associated with your MobyMax Families account.
Click the Send button.
What to Expect Next
Check your inbox for an email containing your Family Username.
If you don’t see the message right away, check your spam or junk folder.
As long as your email is linked to a valid Families account, the email should arrive shortly.
Need More Help?
If you still have trouble retrieving your username, feel free to reach out to our Support Team for additional help. We’re always here to assist you!