When your district purchases student licenses, all administrators receive an email notification confirming the purchase. If you did not receive this email, consider the following:

✔ The licenses may have been assigned to another school or administrator within your district.
✔ Your email preferences may need to be adjusted to receive license alerts.

Next Steps

  1. Confirm that the licenses were intended for your school.
    • Check with other administrators in your district if necessary.
  2. Adjust your email preferences if you want to receive future license alerts:
    1. Sign in to your MobyMax administrator account.
    2. Click the three vertical dots (stoplight icon) in the upper-right corner.
    3. Select "My Account."
    4. Under "Email Preferences," ensure that "MobyMax License Alerts" is enabled.
    5. Click "Save" to apply changes.
  3. Once confirmed, begin assigning licenses to students in your school.

Visit our Administrator FAQs for additional features, troubleshooting tips, and best practices.