If you suspect that student timers are not recording accurately in MobyMax, we recommend taking a few steps to investigate and gather information.

Step 1: Supervise a Session

Start by observing a student while they work in MobyMax. During the session, take note of the following:

• The start and stop times of the session

• The subject(s) and specific lessons or skills the student is working on

• Any unusual behavior or signs that the timer may not be functioning correctly

Make sure to check in periodically to confirm that the program appears to be working normally throughout.

Step 2: Review and Compare

Once the session is complete, compare your observations to the time recorded in your Teacher Dashboard. If there is a discrepancy, it may indicate an issue.

Step 3: Report the Issue to Support

If you still believe there is an error, please gather the following details and send them to our Support Team:

• Full name(s) of affected student(s)

• Date and time of the monitored session

• Subjects and specific skills or lessons completed

• A detailed description of the discrepancy you observed

Submit your findings to: support@mobymax.com

Important Notes About Time Tracking

• Time spent in the following areas is not tracked individually and will appear under a general category labeled “Other”:

  • Writing Assignments

  • Messenger

  • Announcements and Tasks

  • Games

  • Badges
    
    

If a student remains on a single question for more than 2 minutes, MobyMax will pause the timer for that question, as it assumes the student may have lost focus.

This policy helps ensure that recorded time reflects meaningful learning engagement.

Still Need Help?

Our Support Team is here to help! If you have any questions about time tracking, don’t hesitate to reach out.