When reporting an issue to MobyMax Support, a well-captured screenshot can go a long way in helping our team diagnose and resolve the problem quickly. Below are key guidelines for taking screenshots that clearly communicate what's happening.
What to Include in Your Screenshot
Full Screen View: Capture the entire screen rather than a cropped section. This ensures we can see everything from toolbars to the URL bar.
Minimize Unrelated Windows: Close or minimize any unrelated programs or tabs to keep the focus on the issue.
Include the Browser Console: This shows us behind-the-scenes browser errors that may not appear on the screen.
How to Open the Browser Console
Google Chrome:
Windows/Linux: Press
Ctrl + Shift + JMac: Press
Cmd + Option + J
Mozilla Firefox:
Windows/Linux: Press
Ctrl + Shift + KMac: Press
Cmd + Option + K
Microsoft Edge:
Windows/Linux: Press
Ctrl + Shift + JMac: Press
Cmd + Option + J
Safari (Mac):
Go to Safari > Preferences
Click the Advanced tab
Check "Show Develop menu in menu bar"
Close Preferences
Go to the Develop menu and select "Show Error Console"
Additional Tips
Error Messages: Make sure any pop-ups or error messages are visible in the screenshot.
The URL: Include the browser's address bar to show the exact location where the issue is occurring.
Date and Time: If possible, ensure the date and time are visible, such as in the taskbar or status bar.
Add Context: When sending your screenshot, include:
The date and time the issue occurred
Who was logged in (student, teacher, or admin)
What action was being performed
Any specific subject, module, or skill involved
How to Take a Screenshot on Your Device
For step-by-step guides, see:
Note: Always take the screenshot on the device where the issue is occurring. If you're contacting support from a different device, you can email the screenshot to yourself or directly to support@mobymax.com.