If you encounter any issues while attempting to sign in to MobyMax, rest assured that we have compiled a comprehensive list of the most common issues that you may encounter. We have also provided solutions to these issues, enabling you to quickly troubleshoot and overcome any obstacles to signing in, thus allowing you to proceed with your MobyMax activities with ease.
If you encounter sign-in issues with MobyMax, you may see one of the following error messages:
If you encounter sign-in issues with MobyMax, you may see one of the following error messages:
- “We could not find an account associated with this email address."
- “Sorry, we do not have a record for this username in your school.”
- “Sorry, this is the incorrect password.”
- A spinning loading circle that never loads or sends the user back to a blank sign-in page.
Here are the steps you can take to troubleshoot MobyMax sign-in issues:
We could not find an account associated with this email address
- Verify that the email address you are using is the same one that was used to register your account. (Teachers and administrators easily reset their passwords.)
- Validate that the email address is accurately typed on the sign-in page an "As A Teacher" or "As A School Administrator" option is selected.
- Clear your browser's cache.
Sorry, we do not have a record for this username in your school
- Students will want to confirm that they have entered the correct school code. (Choosing the incorrect school or using an incorrect school code is the most common cause of this error.)
- Check that the username is typed correctly.
- Clear your browser's cache.
Sorry, this is the incorrect password
Confirm that you are typing your password correctly. (Teachers and admins can easily reset their passwords or teachers can update passwords for their students.)
Spinning Wheel of Doom (SWOD) - A spinning loading circle that never loads or sends the user back to a blank sign-in page
- Clear your browser's cache.
- To determine if the issue you're experiencing is specific to your preferred internet browser, we recommend trying an alternative browser. This can help isolate the problem and provide valuable insights into resolving any remaining issues.
If you have attempted these steps and are still experiencing difficulties signing in, kindly inform us so that we can assist you further. Our Moby support agents are well-equipped to help you resolve any sign-in issues you may be encountering. Please do not hesitate to contact support if you require further assistance.